Customer service is available via chat, email, or phone. If our team requests photos or videos for your ticket, but this is not something you can do with your eyes closed, please take a moment to familiarize yourself with this How-To guide to uploading. Note: wording and icons may vary from phone to phone.
From the Support Chat
By clicking on the support icon in the lower right corner of the Cosco Products screen, you can select Chat with Us or Email Us. Both options ask for your name and email address and ask for information that describes the issue.
To upload photos or videos using this feature, fill in your name, email address, subject, and description, then click on the paperclip icon under attachments. For Androids devices, you will choose an action. You can take photos (jpg) or videos (mp4) in real time using either your phone's camera or camcorder or select from ones you have previously taken by clicking files. Remember that these features may have different titles or icons, but function in much the same way.
Select the image you want, and it will automatically upload.
Once uploaded, a thumbnail copy of the picture will display in the chat. You can repeat this process for as many photos as you like.
From an Email Request
Whether you are accessing email from the chat or by reaching out to firstname.lastname@example.org directly, the processes are much the same.
Email from the Support Chat:
Select Email Us and follow the prompts as outlined above.
From your personal email, photos or videos may need to be taken ahead of time using your phone's camera. Once you have created these attachments, look for the attachment icon; photos and videos will likely be in your gallery.
Attachment sizes may limit the number of images or videos that can be added. You can add or delete photos as needed or send more by replying to the email at a later time.