Replacement parts are available for many of our items, but not all. It is much more likely, for example, that if attachment of the part was required upon arrival, that it be available as a replacement. Legs and cushions on outdoor items usually require assembly and as such are often replaceable parts. Handles and toe plates on hand trucks/carts come preassembled, and are not. This is not a steadfast rule: casters come preassembled, but are generally replaceable. Additionally, shortages in the supply chain may also have an effect.
Among the more common items on the replacement parts list are hardware, glass panels, cushions, casters, legs, and rain covers. We are happy to look up any part you might need to see if it is replaceable, so please contact customer service for assistance!
Damages and manufacturer defects are unfortunately not always limited to replaceable parts. If your item arrived to you in less than perfect condition or is within the warranty period and not caused by user error, we will investigate your ticket to determine how we can assist.